A music teacher gave every student an A before a single note played

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Benjamin Zander taught at a conservatory where grades shaped everything, and he noticed his students playing it safe, afraid to take the kind of risks that make music worth listening to. He didn't have the power to abolish grades. So on the first day of class, he told every student they would receive an A for the course, no exceptions.

There was a catch, though it wasn't a difficult one. Within two weeks, each student had to write him a letter, dated the following May, describing in detail the person they would have become by then to deserve that grade. Not just what they'd accomplished, but who they'd be: how they'd think, what they'd feel, what kind of musician they would have grown into.

One trombonist wrote about a concert where, after playing new music composed just for him, he stopped performing the version of himself built to hide and played, for the first time, in what he called his own voice.

Zander called this approach giving an A, and it works far beyond a classroom. Coaches, mentors, parents and leaders who assume the worst of someone tend to get exactly that, because people generally live down to diminished expectations as readily as they live up to generous ones. When you speak to someone not from where they currently measure up, but from a place of respect for what they're capable of becoming, you give them room to grow into that image rather than defend themselves against your judgment of who they already are.

None of this works as flattery. A reputation only pulls someone forward if it's specific and if it's treated as genuinely possible, not as an empty compliment tossed out to make someone feel better for a moment. The trombonist didn't become a different musician because Zander told him he was great. He became one because Zander gave him a specific, believable picture of who he could be, and then let him grow into it on his own terms.

Start by describing to someone, specifically and concretely, the kind of person you genuinely believe they're capable of becoming, rather than offering a vague compliment. Ask them to picture themselves at some point in the future having already grown into that, and to describe what it looks and feels like in detail. In how you talk to them and about them afterward, treat that strength as though it's already part of who they are, not a hope you're holding out. And when you catch even a small piece of evidence that they're living up to it, name it immediately and specifically. Given a believable picture of who they could be, most people will work quietly to make it true.

What You'll Achieve

You stop responding to people based only on their current performance and start speaking to the specific potential you genuinely see in them, which changes how they see themselves. Visibly, people you've done this with start taking risks and showing effort in areas where they used to hold back, because they're now living up to a reputation instead of defending against a judgment.

How to help someone grow into who they could be

1

*Name the person they could become*

Tell someone specifically, in concrete terms, the kind of person or performer you already believe they're capable of being, rather than a vague compliment.

2

*Ask them to describe it themselves*

Have the person picture themselves months from now having already succeeded, and describe in detail what that looks like and how it felt to get there.

3

*Treat the reputation as already true*

In how you speak to and about the person, act as though the strength you're encouraging is already one of their real traits, not a hope.

4

*Praise the specific evidence when it shows up*

When you see even a small sign of the quality you named, point it out immediately and precisely, rather than saving feedback for later.

Reflection Questions

  • Who in your life is currently living down to a reputation you've unintentionally given them?
  • What specific, believable strength do you already see in someone that you've never told them directly?
  • If you asked someone close to you to describe the person they'll have become in a year, what do you think they'd write?
  • When did someone's belief in a version of you that didn't exist yet actually help create it?

Personalization Tips

  • A coach tells a nervous rookie player, specifically, that she has the instincts of a starting point guard, and starts calling her that in practice before it's officially true.
  • A manager tells a hesitant new hire, in detail, the kind of decisive leader she already sees emerging, rather than just saying good job after each small win.
  • A parent describes to a disorganized teenager the responsible adult they clearly see forming, instead of only listing the chores that didn't get done.
How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)
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How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)

Dale Carnegie • 2011
Insight 7 of 8

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