Dogs have mastered a habit most humans never bother learning

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Mara ran a small photography business out of a converted garage, and for two years her client meetings had followed the same script. A couple would arrive, she'd show them her portfolio, quote a price, and wait to hear whether they'd book her. Half the time they didn't, and she couldn't always say why.

One Tuesday, a couple came in for an engagement shoot consultation, and Mara, tired after a long week, skipped her usual pitch. Instead she asked how they'd met. It was an ordinary question, but the groom lit up telling her about a canceled flight, a shared umbrella, and a coffee shop that no longer existed. Mara asked what music they'd want playing if she could shoot the whole thing like a music video. The bride laughed and named a song from a show they'd binged together during a bad year. Forty minutes later, Mara realized she hadn't shown them a single photo, and they'd already asked to book her.

What changed wasn't her portfolio. It was that, for once, she was more interested in them than in herself.

This is the principle the original How to Win Friends and Influence People built its whole opening act on: you can make more friends by becoming genuinely interested in other people in two months than you can in two years of trying to get people interested in you. A telephone company study from the 1930s, cited in the book, found the word 'I' used thirty-nine hundred times in five hundred phone conversations. That was before phones fit in a pocket. The habit of talking about ourselves is not a new problem invented by social media; it simply has more stages to perform on now.

Dogs, as the book points out with some affection, never make this mistake. A dog greets you as though you were gone for years even if you stepped out for two minutes, asking nothing about itself in return. Few of us are built to be quite that selfless, but the mechanism is available to anyone: ask a real question, then actually listen to the answer, and you will have done something rarer than you think.

Try this the next time you're about to meet or write to someone: hold off mentioning what you need and ask them one real question first, about their work, their week, or whatever they seem to care about. Before an important conversation, spend five minutes looking at what someone has recently posted, written or said, so your questions land as specific rather than generic. When someone reaches out to you, answer in a way that shows you noticed them, not just their message. And once in a while, find a small way to help someone with a problem that has nothing to do with what you want from them, and let it go unmentioned. You'll likely notice people leaning toward you before you've said much about yourself at all.

What You'll Achieve

You shift from broadcasting yourself to genuinely noticing other people, which means conversations that used to feel transactional start feeling like something the other person wants to continue. People begin to seek you out, not because you've marketed yourself well, but because being around you feels like being paid attention to.

How to become the person people want to talk to

1

*Ask before you tell*

In your next few conversations, ask at least one real question about the other person's work, worries or plans before you mention your own.

2

*Do the five-minute homework*

Spend five minutes reading a client's bio, a colleague's recent post, or a friend's last few messages before you meet or reply to them.

3

*Answer people who reach out to you*

When someone comments, emails or writes to you, respond in a way that shows you noticed them specifically, not just that you noticed a notification.

4

*Solve a problem with no strings attached*

Look for one small way to help someone with something unrelated to what you want from them, and do it without mentioning what you might get back.

Reflection Questions

  • In your last few conversations, what fraction of the time were you talking about yourself versus asking about someone else?
  • Who in your life have you never actually asked a real question about their work or their worries?
  • What would you learn about a client, coworker or friend if you spent five minutes reading what they've recently said or written?
  • Is there a small way you could help someone today with no expectation of anything in return?

Personalization Tips

  • A new employee spends their first week asking colleagues about their projects instead of talking up their own resume.
  • A blogger with a small following starts replying personally to every comment instead of only posting new content.
  • A landlord who wants a tenant to renew their lease starts by asking how the tenant's job search is going, unprompted.
How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)
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How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)

Dale Carnegie • 2011
Insight 3 of 8

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