The furious letter a president wrote but chose never to mail

Medium - Requires some preparation Recommended

During the first days of July 1863, the Confederate general Robert E. Lee lost the battle of Gettysburg and began pulling his battered army south. Rain turned the roads to mud, and when Lee reached the Potomac River he found it too swollen to cross. Behind him stood the victorious Union army. For a few days, the general who had terrified the North for two years was trapped with nowhere to go.

President Abraham Lincoln saw the chance to end the war right there. He ordered General George Meade to attack immediately. Meade called a council of war instead. He hesitated, sent excuses by telegraph, and by the time he moved, the river had receded and Lee had slipped across.

Lincoln was furious. By his own account to his son, he said that almost any general could have beaten Lee under those circumstances, and that he could have won the fight himself. He sat down and wrote Meade a letter that laid out exactly how badly the general had failed and how the war would now drag on because of it.

He never sent it. It was found among his papers after he died.

What stopped him was not weakness. Lincoln understood something about human beings that the digital age has made even more urgent: criticism does not correct people, it defends them. Meade had just taken command days earlier, was already dealing with resentment among his own officers, and was under more pressure than almost anyone in the army. A letter like that would have relieved Lincoln's frustration for an afternoon and cost him Meade's usefulness for the rest of the war.

This is the pattern Dale Carnegie called burying the boomerang. Every criticism, complaint or condemnation you throw at someone comes back and lands on you, because the moment a person feels attacked, everything you say afterward gets filtered through suspicion. It happens over dinner tables and it happens online, where a single ill-considered post can turn into a fine, a firing or a scandal within hours, because there is no such thing as a private complaint anymore.

Lincoln chose a slower, less satisfying path: he let his anger cool, then dealt with Meade's mistake directly but without cruelty. The battle of words he could have won. The war of influence, he kept.

Start today by treating your own anger as information rather than instruction: the next time someone's mistake makes you want to fire off a message, set it aside for five minutes and let the sharpest edges wear off before you write another word. When you do sit down to respond, ask yourself honestly whether you are trying to help the other person or simply trying to feel better at their expense, and if it is the second, take it to a friend instead of a keyboard. Resist the temptation to make yourself look good by making a rival look bad, because today's competitor is often tomorrow's collaborator. And before you hit send on anything, read it once more asking only whether it gives the other person something useful, because a message that exists only to unload your frustration is rarely worth the damage it can do.

What You'll Achieve

You start treating the urge to criticize as a warning to slow down instead of a cue to act, which means fewer of your emails, posts and conversations carry a sting that provokes defensiveness. Over time, people notice that disagreeing with you doesn't feel like being attacked, and they bring you their mistakes and disagreements more openly because of it.

How to stop criticism from boomeranging back at you

1

*Let the first five minutes pass*

When someone makes you want to fire back, wait before you write or speak. The initial rush of anger fades faster than you think, and what's left is usually a clearer, kinder version of what you wanted to say.

2

*Ask what you're really doing*

Before you post, email or vent, decide whether you're informing someone for their benefit or simply working off a grudge. If it's the second, save it for a private conversation with someone you trust, not a public channel.

3

*Leave your competitors alone*

Resist making yourself look better by making someone else look worse, even when you're sure you're right. The person you tear down today may be the collaborator you need tomorrow.

4

*Write for the person, not the point*

Before sending anything, ask whether the message adds value to the reader or just relieves your own frustration. If it only does the second, rewrite it or don't send it at all.

Reflection Questions

  • What is the last piece of criticism you sent that you wish you could take back?
  • If your sharpest private message this month became public tomorrow, what would it cost you?
  • Who do you find easiest to be honest with, and what do they do differently when you make a mistake?
  • What changes if you wait five minutes before responding to something that upsets you?

Personalization Tips

  • A team lead who's annoyed at a supplier's late shipment drafts a sharp email, then rewrites it the next morning into three plain sentences asking how to fix the schedule.
  • Someone tempted to subtweet a coworker after a tense meeting instead calls a friend outside the office to vent first.
  • A shop owner who loses a customer to a competitor resists badmouthing that competitor online, knowing the same business might refer customers back one day.
How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)
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How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)

Dale Carnegie • 2011
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