Simplify and speed up the sales process

Instructions

  1. Reduce response times to incoming leads by building your ‘speed knowledge.’
    Respond quickly to incoming leads. Conduct research on specific industries, channels, or geographic areas to better understand your customer and industry. This will enable you to solve their problems quickly.
  2. Count the number of interactions it takes to turn a lead into a customer.
    Monitor interactions via telephone, email, and face-to-face. This metric needs to be trending down long-term.
  3. Counter requests for a ‘quick price’ with direct questions so you can assess if you have a genuine lead. 
    Try this response: “Thank you for contacting us. We have lots of options, and I would be afraid of giving you bad information. Let me ask you a few questions as to what you are looking for?”

Insights

No insights yet

Take action!

Our mobile app, Mentorist, will guide you on how to acquire this skill.
If you have the app installed
or

Our site saves small pieces of text information (cookies) on your device in order to deliver better content and for statistical purposes. You can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings you grant us permission to store that information on your device.