Read and label someone’s emotions.
from Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss, Tahl Raz
Labeling gives someone’s emotions a name and shows that you identify with how that person feels. It can get you close to someone without asking about unknown external factors. Labeling can act as a shortcut to intimacy.
How to Apply This
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Closely observe another’s words, tone, and body language.
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When you think you have spotted their feelings, turn them into words and respectfully repeat their emotions back.
This can be done as a statement or a question. Examples can almost always start with, “It seems like…”, “It sounds like…”, or “It looks like…” -
After you have used your statement or question to label their emotions, be quiet and listen.
Silence invites the other person to reveal themselves.
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