Keep a disagreement from becoming an argument.
from How to Win Friends and Influence People by Dale Carnegie
Some disagreements can cause emotions to fly high and turn into arguments. Arguments are extremely counterproductive—they achieve nothing and only worsen the relationship between the people involved. The next time you disagree with someone, follow the above steps, and you’ll be able to resolve the situation amicably.
How to Apply This
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Take the disagreement seriously.
Truly consider the other person’s point of view. Think of the disagreement as an opportunity for you to evaluate yourself and maybe correct your mistakes before they become too serious. -
Remain unbiased and calm.
Try not to get defensive and angry! Do not meet with the other person if you feel like you aren’t going to be able to control your emotions. Instead, take a couple of days off to think about the situation and calm yourself down. -
Give the other person a chance to express their opinion first and show them respect.
Absorb all that they say without interrupting, as that will only increase the hostility between you. In fact, try to find areas or points on which the two of you agree, and point out these commonalities. -
Consider whether you have made any mistakes.
Be honest and open, and apologize for any mistakes you might have made.
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