How to Win Friends and Influence People
Communication
Call attention to people’s mistakes indirectly.
from How to Win Friends and Influence People by Dale Carnegie
When someone makes a mistake, it is our natural instinct to correct them. However, instead of telling them that they are wrong, show them how they are wrong. This will enable them to learn from their mistakes.
How to Apply This
- Show others how they are wrong instead of telling them.
A simple example of this concept in action is a manager of a store noticing an unattended customer waiting at the cash register while the cashier is in the corner on his phone.
Instead of reprimanding the cashier, the manager stepped up to the counter and waited on the customer himself. Noticing this, the cashier immediately felt embarrassed. The next time a customer was at the counter, the cashier was there too, ready to wait on them.
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