Be a verbal mirror
Let the other person talk.
If there is any one thing about human nature you need to learn, people love to talk about themselves.
Guide the conversation.
Throw yourself in there from time to time to lure the person deeper into the conversation. For example, ask them open-ended questions instead of closed ones.
Call and Respond.
People cannot resist the call of talking about themselves. You can use key phrases like, ‘Tell me more about ____.’ or repeat the last few words of what they just said and trail off.
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