Be a difference-maker


  1. Be in control of yourself and try not to let external issues affect you.
  2. Aim to positively impact each person you encounter each day.
    Try to impact each person you come into contact with positively – from the barista making your coffee to the CEO of a major client.
  3. Engage with customers and prospects to understand issues they are facing.
    This will provide you with valuable information, enabling you to be in a better position to serve customers and transition prospects to customers.
  4. Focus on putting others first each day.
    Charisma combines confidence, integrity, and concern for those around you, and communicating it with respect.


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