Don’t let interest walk away capture it and continue the conversation

Medium - Requires some preparation Recommended

At a weekend makers’ market, a photographer watched people step into her booth, smile at the landscapes, then drift to the next tent. She slipped business cards into a jar and hoped the cards would become emails. They didn’t. By Sunday, her coffee tasted like paper cups and missed chances.

The next month she brought a small tablet with a simple header: “See next week’s photo drop two days early.” When someone lingered over a mountain print, she said, “Want the preview?” People typed an email, tapped submit, and kept browsing. That evening, she sent a short note with three photos from the day and asked which they liked most. Replies trickled in while her cat pawed at the charging cable.

Two days later she sent the preview. She didn’t push, she just showed what was new and where to find it. A teacher replied, bought a small framed print, and later sent her sister. The list grew, but more important, the list stayed. Each message was light, helpful, and predictable. When she missed a week, she said so. The relationship felt like a conversation, not a funnel.

This is “pull and stay.” Capture interest when it’s highest, then stay present with small, reliable value. It works because of the mere exposure effect, commitment consistency, and the peak‑end rule. People remember how you made the moment feel and return when your name means “helpful.”

Set up the simplest possible sign‑up at your next touchpoint and label it with one concrete benefit. As soon as people opt in, send a same‑day thank‑you with two useful links and one question to start the conversation. Then commit to a micro‑update on a cadence you can keep, even if that’s one tip or three photos. Ask for a tiny permission before they leave so saying yes gets easy. Prep the tablet and the first note now.

What You'll Achieve

Capture passing interest at its peak and convert it into a steady, low‑friction relationship that leads to repeat visits, referrals, and easier launches.

Install a pull‑and‑stay system now

1

Offer a clear sign‑up on the spot

Use a simple QR or tablet form at booths, shops, or classes. Label it with one specific benefit, not “newsletter.”

2

Send a same‑day thank‑you

Within hours, send a short note with two helpful links and one question. Recency matters for replies and retention.

3

Publish a micro‑update

Send a light, useful note on a reliable cadence, even if it’s just one tip or a new photo set. Predictability builds trust.

4

Ask a tiny permission

Before they leave, ask, “Can I share two photos from today?” or “Want early access to next month’s drop?” Small yesses lead to big yesses.

Reflection Questions

  • Where are we currently letting warm interest walk away?
  • What single benefit would make someone happy to sign up?
  • What cadence can we actually keep for six months?
  • What tiny permission could we ask for before people leave?

Personalization Tips

  • Craft fairs: Invite visitors to preview photos of available pieces two days before public release.
  • Fitness studio: Offer a weekly three‑move routine by text for those not ready to join yet.
Unmarketing: Stop Marketing. Start Engaging
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Unmarketing: Stop Marketing. Start Engaging

Scott Stratten 2010
Insight 4 of 9

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