Spot ethical fading early and design incentives that keep you honest
Most people don’t wake up planning to be unethical. They slide there gradually. The language softens—“harvesting data,” “convenience fee,” “creative accounting.” Targets tighten and fear spikes. Under pressure, good people start hiding problems to hit goals. That’s ethical fading: when our moral awareness dims because systems and language make what we’re doing feel normal.
One team I coached changed just three practices and felt the air clear. They banned euphemisms in leadership meetings. They swapped “right‑size the workforce” for “lay off 30 people,” which forced them to face the human weight and look harder for alternatives. They also added a “who benefits first?” check. When a proposal primarily served the company at the customer’s expense, they paused and redesigned.
Finally, they stress‑tested incentives. A monthly quota with a cliff created end‑of‑month manipulation. They moved to rolling targets and added a team learning bonus for honest pipeline updates. In reviews, they added a simple red‑yellow‑green risk slide and publicly thanked the first person who raised a red. A micro‑anecdote: a junior analyst flagged a data gap during a demo; the manager said, “Thank you for saving our reputation.” The room relaxed.
Behavioral ethics research shows that vague language, misaligned incentives, and time pressure narrow our moral field. Clear words, fair rewards, and truth rituals widen it again. You’ll still chase results, but you won’t lose the plot. The best part? Customers and teammates feel the difference and trust you more.
Start using plain words for hard choices and ask, before decisions, who benefits first. Review your targets and rewards for perverse incentives and adjust to reward learning and long‑term value, not gaming. Build a simple red‑yellow‑green risk ritual into reviews and thank those who surface uncomfortable facts. Try these for one month and notice how conversations change.
What You'll Achieve
Internally, raise moral awareness and reduce fear of telling the truth. Externally, protect reputation, improve customer trust, and prevent costly scandals or rework.
Create a no‑illusions ethics check
Ban euphemisms
Replace soft language with plain words. Not “right‑size the workforce,” but “lay off 30 people.” Clear language restores moral perception.
Flip the beneficiary test
Before a decision, ask, “Who benefits first?” If it’s the company or leaders rather than customers or communities, pause and redesign.
Stress‑test incentives
List your targets and rewards, then ask, “What behavior could this unintentionally encourage?” Adjust to reward learning and long‑term value, not gaming.
Install truth rituals
Add a red‑yellow‑green risk slide to reviews, and publicly thank yellow and red. Protect people who surface uncomfortable facts.
Reflection Questions
- Where are we hiding behind soft language?
- Which incentive could be nudging the wrong behavior?
- Who is safest to tell us hard truths—and who isn’t safe yet?
- How will we recognize and reward honesty in the moment?
Personalization Tips
- Sales: Replace all‑or‑nothing monthly quotas with rolling targets and team learning bonuses.
- Product: Reward bug discovery and fix time, not bug hiding.
- Personal finance: Call your fees what they are and show the total on one line.
The Infinite Game
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