Protect relationships without sacrificing results by setting boundaries for high achievers and big hearts
If you’re wired as an achiever, you might push hard, skip pauses, and assume others can keep up. If you’re wired as a relater, you might avoid hard calls and hope time heals. Both styles can work for a while, until they don’t. One month, you hit a number but lose two good people. Another, your team is happy but misses key dates. The fix isn’t to change your wiring, it’s to add guardrails.
Start by naming your bias and the cost. You flip through your week and see it. You moved a deadline without warning and people scrambled. You also let a chronic blocker slide because you didn’t want conflict. Write both down. Then set two non-negotiables that protect performance and people. Maybe it’s “We don’t miss critical deadlines,” and “We don’t burn people.” Translate each to behaviors. Early risk calls by Wednesday if targets drift. Two protected deep-work blocks on calendars where Slack is off.
When someone slips, use the simplest filter you can, “Can’t or won’t?” If it’s can’t, you train, resource, and support. If it’s won’t, you coach with care and candor and enforce consequences. Make fairness visible. Publish the standard, praise by it, and coach by it. One quick micro-anecdote: a manager I worked with started saying, “No silent Fridays,” to stop last-minute surprises and protect weekends. At first it felt rigid. Within two weeks, stress dropped, and quality went up.
This blend of warmth and backbone mirrors research on authoritative leadership in education and psychology. High responsiveness plus high expectations produces the best outcomes over time. The ‘can’t vs won’t’ distinction aligns with skill-versus-will models, which improve diagnosis and reduce drama. Guardrails help your strengths serve the team instead of steamrolling it.
Take five minutes to admit your bias and list two times it hurt the team last month. Write two non-negotiables that protect both performance and people, and translate them into visible behaviors like early risk calls and protected deep-work hours. When someone struggles, ask if it’s a can’t or a won’t so you either train and resource or coach with care and consequence. Publish your standard so fairness is visible, praise by that standard, and coach by it. It’s a simple scaffolding that lets you be yourself without creating whiplash for others. Draft your two non-negotiables tonight.
What You'll Achieve
Internally, reduce guilt and second-guessing by clarifying standards. Externally, stabilize delivery while lowering burnout and conflict through visible, fair rules of play.
Design rules that respect people and performance
Name your bias and its cost
Are you more results-first or relationships-first? Write two recent mistakes that bias caused so you can design guardrails.
Set two non-negotiables
Examples, “We don’t miss critical deadlines,” and “We don’t burn people.” Translate into behaviors (early risk calls, protected deep-work hours).
Use the ‘can’t vs won’t’ filter
If someone struggles, ask if it’s an ability issue (train, resource) or an attitude issue (hold firm, escalate).
Make fairness visible
Publish the standard. Praise by the standard. Coach by the standard. Exceptions need a reason, not a feeling.
Reflection Questions
- Which two mistakes keep repeating because of my bias?
- What are our two non-negotiables expressed as behaviors?
- Where am I tolerating a ‘won’t’ and calling it a ‘can’t’?
- How will I make fairness visible this week?
Personalization Tips
- Sales: Protect Friday focus blocks and still require pipeline reviews every Tuesday.
- Teaching: Keep student feedback turnaround within 72 hours while protecting two no-email evenings.
- Service team: Require same-day escalation on critical issues while rotating on-call duty to prevent burnout.
The 5 Levels of Leadership: Proven Steps to Maximize Your Potential
Ready to Take Action?
Get the Mentorist app and turn insights like these into daily habits.