Break down new rules into unambiguous daily moves

Every day, Karen asked her team to "communicate more," but glucose meter readings still went unentered and status reports lagged. The instruction was too broad, so people froze, not knowing which action mattered first.

As she studied the bottlenecks, she realized the real need was not to communicate more but to post each patient’s reading on the whiteboard by 10 a.m. sharp. She broke that down into three moves: collect the measurements by 9:45, check for missing data, and write each reading in blue marker by 10. This scripting removed confusion and gave everyone a clear target.

Next week, Karen posted the one-page guide on the station wall. By 10 a.m. the following Monday, every reading was up — a 100% improvement. With critical moves scripted in daily language, ambiguity vanished and change became routine.

You pinpoint exactly which steps clear the confusion: collect, verify, and post. Then you deliver them in a single, crisp job aid right where the work happens. Imagine walking onto the floor and seeing the three-step guide staring you in the face. Follow the blueprint every morning, and watch your team transform those vague goals into real results.