Spot and amplify existing successes before fixing problems

Medium - Requires some preparation Recommended

When Maya joined the marketing team, projects often sputtered in endless meetings. Instead of fixing every complaint, she asked her colleagues to share one instance when a campaign ran smoother than expected. Surprised, the team listed three recent wins: a Facebook ad that hit its target cost, a relaunch that beat deadlines, and a successful live webinar.

Maya interviewed each project owner and discovered they had quietly tested short daily check-ins, used a simple shared spreadsheet for content approvals, and blocked out ‘no-meeting’ afternoons. Rather than overhaul the entire workflow, Maya invited those three colleagues to demonstrate for the rest of the group. In a fast 15-minute session, everyone saw how these small tactics could be cloned.

By the next quarter, the team’s average project cycle had shrunk by 30%. Conversations shifted from “What’s broken?” to “Let’s do more of what works.” It turns out that change doesn’t require solving every problem — it only needs you to scale the positive exceptions you’ve already discovered.

You start by gathering a handful of recent small wins. Then you interview the people behind those wins to uncover the exact steps they took and share those tactics with your entire team. Finally, you formalize those practices by updating checklists or playbooks so every new project benefits from proven solutions. Give it a try in your next project cycle.

What You'll Achieve

Internally, you’ll shift from a problem-mindset to a success-mindset and boost team morale. Externally, your process efficiency improves measurably — faster cycle times and higher project success rates.

Find Your Community Bright Spots

1

Gather recent wins

Ask team members to list times in the last month when a process went smoothly or a goal was exceeded. Even tiny innovations count — jot down every example you find.

2

Study those exceptions

Interview the people behind each success. What conditions and behaviors helped? Take notes on the exact steps they took so you can imitate them.

3

Share effective practices

Organize a short session where those who enjoyed success teach their approach to the rest of the group. Encourage hands-on demos.

4

Formalize new standards

Update your team’s playbook with these proven tactics. Refer back to these bright spots each time you train or onboard someone new.

Reflection Questions

  • What recent projects or tasks went surprisingly well, and who was responsible?
  • What small daily habits did they follow that you can test this week?
  • How can you ensure this positive practice becomes the new standard?
  • Who else on your team could teach a bright-spot technique?

Personalization Tips

  • At home, identify two evenings when you cooked healthy meals without stress and jot down your shortcuts to repeat them.
  • As a student, note which study sessions you felt most focused and recreate that environment and schedule.
  • In sales, find your top month last quarter, analyze what you did differently, and apply those tactics to your next deal.
Switch: How to Change Things When Change Is Hard
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Switch: How to Change Things When Change Is Hard

Chip Heath, Dan Heath 2010
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