Bend reality with smart anchors, fair framing, and non‑round numbers

Hard - Requires significant effort Recommended

Price is a story before it’s a number. People judge offers relative to a frame, not in a vacuum. If the first thing they hear is a thoughtful range, their sense of “normal” shifts toward that range. Done well, this isn’t trickery, it’s clarity. You signal where serious solutions tend to land and reduce wild swings.

Fairness is the other invisible hand. The word can help or hurt. When someone says, “We just want what’s fair,” many of us feel accused and rush to concede. A better move is to welcome the concern and ask for specifics. That pulls the conversation from feelings into facts you can inspect together.

Odd, precise numbers do one more job. They look calculated. A finance director is more likely to believe 127,450 than 125,000, even if the difference is small. In a procurement review, a manager once dropped a final number of 74,915 and paired it with a longer warranty instead of a discount. The buyer accepted, partly because the figure felt exact and the warranty reduced perceived risk.

These tactics line up with behavioral science. Prospect theory shows people fear loss more than they value equal gain, and the framing effect shows presentation changes choices. Anchors, fairness framing, and non‑round numbers help people feel safe enough to agree without regret.

Before naming a number, set a credible anchor or a range whose low end you’d happily accept. Signal fairness up front by saying you want them to feel treated fairly and inviting them to call out concerns. When you make a final offer, present a specific, non‑round figure and pair it with a non‑monetary add like better terms, faster timing, or a public case study. If they invoke fairness, ask them to point to where it feels uneven so you can rebalance together. Use this in your next budget or offer discussion and notice how the tone changes.

What You'll Achieve

Internally, you’ll feel confident setting expectations without games. Externally, you’ll reduce haggling, land closer to your targets, and protect relationships by addressing fairness directly.

Set the frame before the figure

1

Anchor expectations ethically

Open with a strong but defensible reference point or a range where the low end is your target. Example: “Teams like ours see budgets between 130k and 170k.”

2

Use the F‑word carefully

Say, “I want you to feel treated fairly, so stop me if this feels off.” If they drop “We just want what’s fair,” ask, “Can you show me where you feel it’s uneven?”

3

Land on precise, odd numbers

End with non‑round figures like 37,850 rather than 38,000. It signals calculation, not guesswork.

4

Trade non‑money for money

If cash is tight, ask for valuable non‑monetary items (case study rights, faster payment terms, prime timing) in exchange.

Reflection Questions

  • What credible range can I reference before I name a figure?
  • Which non‑monetary trades would be high value to me and low cost to them?
  • Where might an odd number strengthen the sense of precision?
  • How will I respond if someone drops the word fair?

Personalization Tips

  • Job offer: Share a bolstering range, then pair salary with defined success metrics and a 90‑day review.
  • Vendor talk: If price won’t move, ask for earlier delivery, premium support, or executive sponsorship instead.
Never Split the Difference: Negotiating As If Your Life Depended On It
← Back to Book

Never Split the Difference: Negotiating As If Your Life Depended On It

Chris Voss, Tahl Raz 2016
Insight 6 of 8

Ready to Take Action?

Get the Mentorist app and turn insights like these into daily habits.