The hardest personality type to read in a meeting isn't the loudest one

Medium - Requires some preparation Recommended

Ten minutes before the deadline, the project meeting fell apart. Farrukh slammed his laptop shut and said, "Because I said so, that's why we're doing it this way," cutting off anyone who tried to push back. Across the table, Lina said nothing, staring at her notes, nodding at whatever anyone proposed. Next to her, Dev muttered, "Sure, whatever you all think is best," in a tone that suggested he thought nothing of the sort. Only Priya spoke plainly: "I think we should push the deadline. Here's why."

Four people, four completely different ways of communicating the same underlying stress, and each one asking to be read differently. Farrukh's talking-over, finger-pointing, intimidating style is what gets called an aggressive communication style, and the mistake most people make is arguing with the volume instead of the point buried inside it. Lina's silence and instant agreement is a passive style, more concerned with avoiding conflict than expressing a real opinion, which means what she actually thinks may never surface unless someone asks her directly. Dev's flat "whatever you all think is best" is passive-aggressive, agreeable on the surface while resentment leaks out sideways through sarcasm, and his words and his tone don't match. Priya, using 'I' statements, holding eye contact, and giving everyone a turn to speak, is demonstrating the assertive style that professionals in this field consider the most effective: confident but not domineering, direct but not dismissive of other viewpoints.

There's a fifth style worth watching for, the manipulative one, which doesn't show up loudly in a meeting like this but reveals itself through unusual conviction, longer eye contact than normal, and a resistance to any view that conflicts with its own. It is, by most accounts, the hardest style to read, because everything said in it is shaped by what the person wants to achieve rather than what they actually believe.

None of these styles is fixed to a person forever. Someone assertive with their spouse might turn passive-aggressive with a boss they resent, and manipulative with a stranger they don't trust. What changes the outcome of a meeting like Farrukh's isn't matching his volume, it's recognizing which style is in front of you and responding to that style specifically, rather than to the noise it's making.

The next time a conversation starts to feel off, pause long enough to name what you're actually dealing with, whether it's someone stating things plainly, someone talking over the room, someone agreeing to everything while saying nothing real, someone whose sarcasm doesn't match their words, or someone holding your gaze a beat too long while pushing an agenda. With the plain speakers, simply let them finish and ask direct questions, since they're usually the easiest to read. With the loud ones, keep steering things back to the actual topic instead of matching their tone. With the quiet or sarcastic ones, ask open questions and give them room to say what they're not saying. And with anyone working an angle, hold your ground calmly, neither agreeing nor picking a fight, because that's the only way the conversation stays yours to read.

What You'll Achieve

The listener learns to separate a person's communication style from the content of what they're saying, so they stop reacting to tone and start responding to the actual message, which makes disagreements at work and at home far less likely to escalate.

Match your response to their communication style

1

*Name the style before you react*

Before responding to someone's tone, pause and ask whether what you're seeing is assertive, aggressive, passive, passive-aggressive or manipulative. Naming it stops you from reacting to the delivery instead of the message.

2

*Give assertive speakers room*

With someone who states things plainly and uses 'I' statements, simply let them finish and ask direct questions. They're usually the easiest to read if you don't interrupt.

3

*Redirect aggressive speakers to the topic*

When someone talks over others or intimidates to win, keep steering the conversation back to the actual issue rather than the tone they're using to deliver it.

4

*Draw out passive and passive-aggressive colleagues with questions*

People who default to 'whatever you say' or sarcasm are hiding resentment behind agreeableness. Ask open questions and give them space rather than filling the silence for them.

5

*Stay grounded with manipulative communicators*

Someone using conviction, prolonged eye contact and heavy persuasion is trying to steer the outcome. Hold your position calmly without either caving in or open confrontation, since either extreme shuts down the conversation.

Reflection Questions

  • Which of the five styles do you default to when you're under pressure?
  • Think of someone whose 'agreement' never seems to change how they actually behave afterward, could they be communicating passively rather than honestly?
  • Who in your life responds to conflict with sarcasm rather than a direct complaint, and what might they actually be upset about?
  • When have you mistaken someone's aggressive delivery for a stronger argument than they actually had?

Personalization Tips

  • A project manager learns to stop taking a teammate's sarcastic 'sure, whatever' at face value and instead asks what's actually bothering them.
  • Someone negotiating a car purchase notices the salesperson's prolonged eye contact and heavy hand gestures and slows the conversation down rather than being swept along.
How to Read People Like a Book: Understand People Beyond Words: A Complete Guide to Accurately Reading Intentions, Body Language, Thoughts and Emotions
← Back to Book

How to Read People Like a Book: Understand People Beyond Words: A Complete Guide to Accurately Reading Intentions, Body Language, Thoughts and Emotions

Ian Tuhovsky • 2022
Insight 2 of 8

Ready to Take Action?

Get the Mentorist app and turn insights like these into daily habits.