Look outside and within to solve any tough problem quickly

Medium - Requires some preparation Recommended

When you hit a wall with a challenge—be it a leaky sink or a stalled career strategy—a powerful remedy is to look for people who’ve already solved it. You start by scouting your own “bright spots,” those rare moments when you nailed a similar problem. Maybe last month you charmed a tough client by asking a simple question. Next, benchmark outside your team: reach out to colleagues or local pros who’ve succeeded in the same domain. Note their steps—often they’ll save you half the trial-and-error. Finally, do a mental “ladder up” by drawing analogies from adjoining industries: How do restaurateurs manage flow at peak hour? How do electricians troubleshoot wiring under time pressure? By cobbling insights from these three sources, you’ll generate a menu of options so varied it sparks your next breakthrough. This combination of internal successes, external best practices, and distant analogies fills gaps that single-source brainstorming never will.

Start by jotting down your last quick win on a sticky note. Next, identify one local expert or friend and ask two questions about how they solved it. Then, for a wild card, name two unrelated fields where a similar principle might apply and write down one borrowed idea from each. Finally, pick one of the three new approaches and sketch a mini-trial plan—run that test today.

What You'll Achieve

You’ll build a habit of comprehensive solution scans, turning dead-ends into diverse options that fuel faster breakthroughs. Internally, you’ll feel less stuck; externally, you’ll see fresh, proven tactics that drive measurable progress.

Scan nearby and distant solution sources

1

Spot your bright spots

Identify one recent success in your area—maybe you finally fixed a leaky faucet or got a big work milestone done. List what steps made that work so well.

2

Explore competitors’ best practices

Choose a company or neighbor who excels at the issue you face (e.g., your cousin’s kitchen redo). Ask them how they solved it; record their top two tips.

3

Ladder up with analogies

List three domains that are different but related to your problem (for example: plumbing issues, car fluid leaks, pipe fitting in construction). Brainstorm one idea you could borrow from each.

4

Pilot a quick experiment

Pick one insight from your bright-spot review, one from competitors, and one from analogies. Test each in a small way—choose the one that shows early promise and scale it up.

Reflection Questions

  • What recent hurdle have you cleared that you can analyze as a bright spot?
  • Who in your network might have the perfect fix you haven’t asked for?
  • What distant industry could hold a surprising answer to your challenge?

Personalization Tips

  • A student struggling with time management studies a busy sibling’s calendar and steals one priority rule.
  • A parent asks a friend who solved picky-eater dinners to share one recipe trick, then tests it at home.
  • A blogger seeking ideas visits unrelated markets like coffee bars, gaming lobbies, and co-working sites for new content themes.
Decisive: How to Make Better Choices in Life and Work
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Decisive: How to Make Better Choices in Life and Work

Chip Heath, Dan Heath 2013
Insight 3 of 8

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