Empower your employees to become authentic story champions

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In every business, a few unsung heroes already champion the brand: the support rep who tweets product tips, the engineer who posts ‘behind the scenes’, the recruiter who gushes about company culture on LinkedIn. These natural advocates are gold. Imagine harnessing their passion to spread your brand story far and wide.

First, map each department’s role in your story mission. Sales might spotlight customer victories; support can narrate problem-solving heroics; HR can reveal workplace culture triumphs. Then, identify your early adopters—those who already share company news for fun. Invite them to a ‘story power-up’ workshop where you teach your core story elements: mission = universal truth, customer = hero, emotion = magic wand.

Finally, create a peer-mentoring circle. Pair veteran advocates with newbies for quick coffee breaks. They swap war stories and remix each other’s drafts. This network keeps momentum high and ensures every story flows from the same fountain of authenticity. With your employee army in place, your brand story becomes an unstoppable social force.

By recruiting and training your own employees as storytellers, you multiply your narrative reach overnight. Define each department’s hero role, invite your early advocates to learn your core story formula, and set up mentor pairs to share best practices. Soon your in-house champions will naturally weave your mission into every customer touchpoint—turning casual readers into loyal fans.

What You'll Achieve

You will build a self-sustaining ecosystem of storytellers who internalize your brand mission and share it authentically. Externally, this amplifies reach, deepens credibility, and drives greater customer trust.

Recruit your in-house storytellers

1

Define your storytelling roles

List each department and role—sales, support, HR—and outline how they uniquely intersect with the brand story mission.

2

Identify natural advocates

Look for employees who already share company content online without prompting; they’re your early adopters and champions.

3

Offer storytelling training

Host a one-hour workshop on core story elements—mission, emotion, hero—so every champion speaks the same language.

4

Launch a peer-mentoring network

Pair new storytellers with seasoned advocates for monthly coffee chats to swap tips and keep motivation high.

Reflection Questions

  • Who in our ranks already champions our brand story?
  • Which department could share the most unique story angle?
  • What barriers keep employees from sharing now?
  • How will we measure advocacy success next quarter?

Personalization Tips

  • An HR manager turns exit interviews into quick success stories showcasing alumni career wins.
  • A customer support rep shares daily tips on social media for getting the most from your product.
  • An R&D engineer records short clips revealing the ‘a-ha’ moment behind new feature development.
Brand Storytelling: Put Customers at the Heart of Your Brand Story
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Brand Storytelling: Put Customers at the Heart of Your Brand Story

Miri Rodriguez 2020
Insight 8 of 8

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