Hiring for Challenge, Not Comfort: The Secret to High-Performing Teams

In a sleek startup, the founder sits across from a partner at a polished table, reviewing stacks of resumes and prepping for interviews. The goal isn’t just technical skill—it’s finding people who won’t get flustered under fire. They recall a story about their most valuable advisor, who, during his own interviews, would deliver sharp, sometimes harsh criticism of people’s past projects or portfolios. Most would shrink back, agree hurriedly, or apologize. But one applicant, instead of faltering, calmly explained why she disagreed, brought evidence, and then—after a brief, heated debate—laughed about the moment and suggested a compromise.

That day, she was hired on the spot and later became a linchpin of the company. Across years, the company grew faster, hit deadlines, and avoided costly groupthink, all because its team learned that standing tall was rewarded, not punished.

This same founder kept applying ‘the test’: he would deliberately push, sometimes insultingly, to see how outsiders and future partners held their composure and beliefs. It wasn’t personal, but a way to filter those who could adapt and challenge back from those who folded. Over time, he built a group where disagreement was respected—as long as it was reasoned and constructive.

Behavioral science supports this confrontational-but-respectful approach: diverse perspectives and dissent are crucial for group success, especially when innovation and high standards matter. Teams that allow principled pushback avoid echo chambers and produce better decisions. A culture of confident disagreement may feel risky, but it delivers real results.

If you want a resilient, creative team—at work, in your club, or even among friends—start testing for courage and candor. Give candidates or members situations where they must defend their viewpoint against polite but real skepticism, and look not for aggression but for composure and thoughtful responses. Then talk honestly with your current team about the results: did someone surprise you with their backbone? The right mix of challenge and support keeps everyone learning and growing. Try this in your next meeting or discussion to build trust—and drive remarkable outcomes.