From Manipulation to Service—Why Selling Now Means Making It Personal and Purposeful

Medium - Requires some preparation Recommended

Imagine you’re about to ask a coworker to cover a shift, or a friend to help you move. It’s easy to make it all about your needs—but pausing briefly, you reframe your pitch. First, you tell yourself, 'If my coworker says yes, is there a real benefit for her—extra pay, a future favor, peace of mind that someone has her back?' If you can’t name anything tangible, maybe you need to adjust your ask, or offer something in return.

Next, when you make the request, you say her name. You bring up her upcoming project, how covering this shift might actually help her free up time later, or how her reliability is something everyone appreciates. It’s not fake flattery; it’s connecting to what matters to her, not just to you.

Right before you hit send—or speak—you add a line about why this action matters on a larger scale. Maybe stepping up means the team runs smoothly, customers aren’t left hanging, or you keep up the reputation for dependability that she'll benefit from too.

Behavioral science shows that people are more likely to respond when they see their role as meaningful, and when the purpose resonates with shared values rather than just benefiting the asker. This isn’t about slick manipulation; it’s an honest, purposeful connection that makes both sides feel valued and respected.

Next time you need help, pause and get clear about why it matters to the other person. Think for a moment—what's in it for them, personally or in the bigger picture? When you ask, say their name and relate your request directly to their strengths or circumstances. Add one sentence about why this helps the group, the family, or the bigger mission. Make your ask not just a transaction, but a moment of genuine service and shared purpose. You'll not only boost your odds of a yes, but you’ll also build trust and goodwill for the future. Try personalizing and adding purpose to your next request.

What You'll Achieve

Shift from a self-centered, short-term mindset to one of building long-term trust and shared value; increase acceptance rates for requests and enhance connection, loyalty, and meaning in relationships.

Turn Every Ask into Service and Purpose

1

Pause before making a request.

Ask yourself, 'How will this person's life improve if they say yes?' If you can't answer, reconsider your pitch.

2

Personalize your approach.

Connect the request to the other person's goals, circumstances, or needs. Mention their name, interests, or specific context.

3

Articulate the bigger 'why'.

Tie your ask to a meaningful purpose—help, growth, positive change for them or the community.

Reflection Questions

  • Does your usual way of asking for help feel self-focused or others-focused—and why?
  • When was the last time you tied a request to a bigger purpose?
  • How could you connect more personally and meaningfully in your next ask?

Personalization Tips

  • A supervisor frames a new chore not as busywork, but as a way for a team member to learn a valuable skill tied to their own career path.
  • A nurse reminds patients that following treatment helps them be present for their family.
  • A club president invites members to volunteer by connecting it to a shared value, like building school spirit.
To Sell is Human: The Surprising Truth About Moving Others
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To Sell is Human: The Surprising Truth About Moving Others

Daniel H. Pink
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