Align Incentives with Your Principles—Don’t Let Compensation Wreck Culture

Hard - Requires significant effort Recommended

Even the best-stated principles can be derailed by misaligned incentives. When organizations reward short-term wins—quarterly sales, yearly awards—people learn to optimize for those, even if it undercuts longer-term goals or teamwork. Compensation and praise send clear signals about what behaviors matter most.

Top-performing groups audit their rewards: is cash king, or does long-term stock matter more? Do departments fight over recognition, or do teams share in success? Amazon famously paid senior leaders with below-industry-base salaries but substantial long-term equity, aligning their fortunes with the company’s performance. That meant leaders focused on building lasting value, not just hitting arbitrary performance targets for a payout.

A student council might discover every reward goes to individual event wins. By switching to recognize sustained community service, they see more lasting change—because now that’s what gets attention. Behavioral economics tells us people respond most to what is visibly rewarded, not what is ideally hoped for on a value statement.

If your culture is at odds with your incentives, revise what you recognize—and watch attitudes (and results) shift.

Go through your list of all the ways people are rewarded—money, shout-outs, perks—and ask which behaviors those actually reinforce over time. Find the biggest places where short-term thinking creeps in, like quarterly targets or limited-time competitions, and ask your group how changes could better reward steady contributions or collaboration. Pick at least one reward, plaque, or pay element to modify so the payoff matches your highest values. Do this intentionally, and you’ll see the conversation change—and a stronger, more future-focused team emerge.

What You'll Achieve

Establish a rewards culture that supports sustained, collaborative results and discourages sabotage or short-sightedness; nurture trust and high standards across teams.

Redesign Reward Structures for Long-Term Thinking

1

Map out all formal and informal rewards.

List not just base comp and bonuses, but recognition, perks, and praise patterns; ask what behaviors they actually encourage.

2

Identify misalignments between rewards and values.

Highlight where practices like quarterly bonuses promote quick wins over lasting outcomes, or where siloed rewards create internal competition.

3

Rework at least one recognition program for alignment.

Adjust comp, titles, or public praise to reinforce long-term results, collaboration, or value creation, such as equity rather than cash, or group over individual awards.

Reflection Questions

  • Where does our praise or pay reward the wrong outcomes?
  • What would people do differently if incentives were long-term or team-based?
  • How can I signal the types of results I value by changing our rewards?
  • Are there short-term perks I should phase out for something deeper?

Personalization Tips

  • A school switches from monthly 'best test score' awards to semester-long progress or teamwork recognition.
  • A family rewards consistent chores over months, not just one-time jobs.
  • A sales team adds group bonuses for customer retention instead of just one-off deals.
Working Backwards: Insights, Stories, and Secrets from Inside Amazon
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Working Backwards: Insights, Stories, and Secrets from Inside Amazon

Colin Bryar
Insight 7 of 8

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