Why Most Managers Fail at Hiring—And the Real Cost When You Get It Wrong

Hard - Requires significant effort Recommended

It's tempting to think of a single hiring mistake as just a setback: one lost salary, maybe a bit of annoyance, but nothing that can't be fixed with a new search. In reality, the consequences ripple far beyond. Studies and field experience show that a bad hire can cost up to fifteen times their salary when you account for lost productivity, extra supervision, missed opportunities, and damaged morale.

Managers often underestimate these effects because the losses are spread across time and team members. Every crisis triggered by a poor hire, every moment spent cleaning up their mistakes, or every customer lost because of a bad interaction adds quietly to a mounting total. Transparency—including specific cost calculations—wakes organizations up to the stakes. Once you realize what’s on the line, prioritizing rigorous hiring becomes non-negotiable.

It’s a plain truth of organizational life: getting hiring consistently wrong inflicts long-term pain and holds everyone back. But you can aim for much higher success when you approach hiring as an accountable process, with measurable goals, rather than a random roll of the dice.

Pick one mistake—maybe a hire who didn’t work out, or a role you struggled to fill—and tally up everything it cost. Track not just money, but time, energy, and lost opportunities. Share this with colleagues or leadership, not as blame, but as motivation to invest in better systems. Set a bold metric for improvement, like 'build and retain a team of 90% A Players,' and make it a stated goal for the organization or team. Remember: the real cost is always higher than you expect, but so are the gains from getting it right.

What You'll Achieve

Raise awareness of the true cost of hiring errors, leading to stronger commitment, better processes, and measurable improvements in team performance.

Calculate and Share the True Price of Mistakes

1

Quantify one recent bad hire’s cost.

Add up direct finances (salary, severance), lost productivity, and the ripple effect on your team’s morale or workload.

2

Be transparent with your team or stakeholders.

Share what you learn with decision-makers to raise awareness, not to shame, but to motivate real change.

3

Set a target to minimize future mistakes.

Incorporate a hiring success metric—like 90% A Players on the team—into managers’ scorecards.

Reflection Questions

  • When was the last time a hiring mistake hurt your team more than expected?
  • Who needs to know these true costs in your organization?
  • What systemic change could you implement to avoid repeating these mistakes?

Personalization Tips

  • A club event goes off the rails after picking a popular—but disorganized—friend as treasurer, leading to confusion and extra work for everyone.
  • A family vacation is derailed by letting someone unprepared handle the key bookings, costing time and causing stress for all.
Who: The A Method for Hiring
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Who: The A Method for Hiring

Geoff Smart
Insight 9 of 10

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