Barrier Jumping: Why Most Great Ideas Fail—and How Savvy Innovators Adapt
Launching a new technology is rarely just about technical specs. Psychologists call the gap between innovation and widespread adoption the 'adoption barrier'—a tangle of habits, unconscious rituals, cultural norms, and even nostalgia. Researchers have mapped how products like the metric system, digital money, or new foods languished for years due to society’s attachment to the old way—even when it was clearly less effective.
Companies struggle not only with market education but also with 'deal-killers'—small missing features or ignored rituals that customers won’t shrug off. One toothpaste redesign failed in tests because the cap, though more convenient, abandoned the familiar twist mechanism, prompting automatic resistance. The research shows small, empathy-driven accommodations—like a hybrid cap—can unlock massive sales. When Apple introduced multi-featured personal assistants, most people wanted simplicity; only when Palm created a language that made learning easier (even though it required change), did the device take off.
Innovators who anticipate social and behavioral friction—building bridges and persistently evangelizing—are far more likely to see their ideas stick. A key finding: successful behavior change often isn’t about brute force, but meeting users partway, protecting their sense of competence and comfort.
Before pushing your next bold idea, quietly list out all the little gestures, habits, and rituals people cling to in your space. Where possible, design a stepping stone—a half-familiar, half-new solution that eases them into change rather than shocking their system. Be relentless and creative in sharing small wins, sharing demonstrations, and seeking champions who experience the new way first. Don’t get discouraged by initial resistance; keep adjusting your approach, and be patient as rituals slowly evolve. Most great ideas don’t fail because of bad technology—but because innovators underestimate human attachment to what’s comfortable.
What You'll Achieve
You’ll gain resilience when facing setbacks, empathy for user resistance, and higher rates of adoption for your innovations by building in thoughtful bridges. Internally, you’ll become more adaptive and understanding; externally, your ideas will face less friction and have greater staying power.
Test for Rituals, Assumptions, and Hidden Deal-Killers
Identify user rituals and stubborn habits.
Watch how people interact with current products or services. Ask, 'What feels like a necessary step, even if it’s irrational?'
List the assumptions your idea challenges.
Explicitly write down at least three things your concept does differently from the status quo—what feels odd or uncomfortable to your target users or clients?
Prototype halfway solutions or bridges.
If your idea breaks a strong ritual, design a compromise: a familiar feature, a hybrid function, or a transitional learning tool to reduce resistance.
Evangelize persistently and creatively.
Prepare multiple ways to win over users: demonstrations, word-of-mouth campaigns, clever advertising, or small giveaways.
Reflection Questions
- Where have past projects failed due to social or emotional resistance?
- What rituals or habits are users attached to that I haven’t considered?
- Where could a 'half step' or compromise soften the adjustment for others?
Personalization Tips
- At school: When students resist digital textbooks, introduce a printable summary or tactile cover to ease the transition.
- In business: Bridge between an old login interface and a new one by keeping a familiar color scheme and offering guided tours.
- In health: To nudge family members toward a new meal plan, keep one trusted dish alongside new recipes for several weeks.
The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm
Ready to Take Action?
Get the Mentorist app and turn insights like these into daily habits.