Crucial Conversations: Tools For Talking When Stakes are High
By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
When stakes are high, opinions vary, and emotions run strong, that’s when you’re in a Crucial Conversation.
Discover how to communicate best when it matters the most. Step up to your Crucial Conversations, say what’s on your mind, and achieve the positive resolution you desire. Remember, be persuasive, not abrasive.