Use the method of five whys to find the root of the problem.
from The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries
Very often, when you solve a problem by asking “why” only one time, you will see only what’s on the surface. Asking this question five times will get you to the root. That’s why it’s so powerful.
How to Apply This
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When a problem appears, gather your team together, and ask “why” five times.
Cooperation with the team will help you to get better answers. -
Be focused on finding the solution, and preventing the problem in the future.
Don’t blame others for their mistakes.
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