Use different communication channels; don’t be lazy to make a call.

Nowadays people tend to be lazy, and they send only emails and Facebook messages. It’s a very comfortable way to communicate, but in order to keep great relations with your customers, business partners, or other people, you should use all channels possible.


  1. Call every time you think it’s fine to call.
  2. Track all communication.
    Don’t be lazy about doing it. Get a notepad and write all history of the communication.
Take action!
Our mobile app, BooksInAction, will guide you on how to acquire this skill.
If you have the app installed

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