Emotional Intelligence 2.0
Communication
Unlock your social awareness skills
from Emotional Intelligence 2.0 by Travis Bradberry, Jean Greaves
How to Apply This
- Listen and observe.
Observe people without letting your thoughts get in the way. Listen to them without judgments and expectations. - Watch body language.
Do a head-to-toe body language assessment. Start with the head and face. Look for maintained eye contact, shifty eyes, too much blinking, and an authentic smile. This will help you understand a person more. - Practice walking in the shoes of another.
Adapt one's communication style to help reach a resolution. To better understand a person, try putting yourself in their shoes. Ask yourself questions that start with, “If I were this person . . .” and use your previous history with the person to help you understand them. If you’re comfortable with the person, approach them after the situation and test your thoughts. - Be respectful.
Respectfully listen to one's peers and then offer one's opinion.
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