Revolutionize Performance Conversations With These Three Moves

Set Just Three to Five SMART Goals Together. Collaboratively write down 3–5 Specific, Measurable, Attainable, Relevant, Trackable goals for each person, keeping them visible and accessible.

Give Immediate, Concrete Praise for Progress. Catch people doing things right (or almost right), and offer praise as soon as possible, sharing exactly what they did well and how it helped you or the team.

Redirect Errors With Kind, Fast Feedback. Tackle mistakes quickly and specifically, focusing on what happened—not the person’s character—then express trust and confidence in their future performance.