Provide epic customer support.

People want to be heard, and the only way to make them happy is to listen to them, answer them quickly, and be personal.

Instructions

  1. Answer all queries quickly.
    People want to be heard, and if they are, they will appreciate it.
  2. When you want to apologize, honestly say, “I’m so sorry.”
    Be personal, and show that the apology comes from a human, not a company.
Take action!
Our mobile app, BooksInAction, will guide you on how to acquire this skill.
If you have the app installed
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