Rework
Sales
Provide epic customer support.
from Rework by Jason Fried, David Heinemeier Hansson
People want to be heard, and the only way to make them happy is to listen to them, answer them quickly, and be personal.
How to Apply This
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Answer all queries quickly.
People want to be heard, and if they are, they will appreciate it. -
When you want to apologize, honestly say, “I’m so sorry.”
Be personal, and show that the apology comes from a human, not a company.
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