Evaluate and drive improvements in your permission marketing program
from Permission Marketing: Turning Strangers Into Friends And Friends Into Customers by Seth Godin
How to Apply This
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Choose the right ‘bait’ that resonates with your product or service to attract and keep the right people.
The best bait is coveted by a large portion of your target market and is easily delivered. This could be a prize, coupon, interesting information, entertainment, or membership to a privileged group. -
Track and monitor incremental permission costs to maximize ROI.
- Offline – Divide the cost of adverts by the number of expected participants.
- Direct Mail & Online – Conduct analysis of media costs divided by permission. -
Ensure there are no misunderstandings in the level of permission granted.
Be clear about what the consumer can expect, ensuring no canceled permissions. -
Factor in monitoring tools to check response rates to communications and identify any compression issues.
Increase personalization and relevance of messages over time by using a feedback loop. If you see consumer habits changing, introduce additional rewards to recapture the customer's interest. -
Leverage existing permission and increase permission levels.
Cross-sell products and services or partner with other companies to gradually share permission (airlines partner with hotels, for example). Then increase permission via periodic reminders, promotions, or personalized recommendations. -
Focus on extending the permission cycle to last for a longer period.
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