The Five Dysfunctions of a Team
Workplace communication
Encourage team members to have healthy, productive conflict

Encourage team members to have healthy, productive conflict

from The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni

How to Apply This

  1. Assign the role of “conflict miner” to a member before each meeting.
    A conflict miner reveals buried conflicts and encourages the team to resolve them. A good conflict miner must be objective, be able to work through sensitive issues with others, and maintain persistence until a solution is reached.
  2. Always remind your team why productive conflict is important.
    When team members are reminded of the importance of productive conflict, tension is reduced, and they’ll be more motivated to solve the problem at hand.
  3. Let all the members contribute their input.
    Any decision the team makes later on is much more likely to be supported when members feel that their voice is heard.
  4. Set a time limit to find a solution for a critical issue.
    Setting a time limit to come up with a solution can help keep the conversation on track and useful.

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