Actively Build and Signal Trustworthiness Every Day
from The 12-Week MBA: Learn the Skills You Need to Lead in Business Today by Bjorn Billhardt
How to Apply This
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List all your current promises and commitments. Include big and small—delivery deadlines, returning a friend’s call, or meeting a reporting milestone.
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Identify which promises are at greatest risk of not being kept. Note where you’re uncertain, overcommitted, or where circumstances changed. Be honest with yourself and others.
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Communicate proactively about risks and limitations. Reach out early to flag any doubts or changes. Use clear language to establish new expectations and reassure partners of your good intent.
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Track how others respond when you actively manage expectations. Notice whether your transparency increases their confidence—even if the short-term message is disappointing.
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