Improve your body language in difficult conversations.
The important thing in conversations with difficult people is body language. You can’t send a firm message while your body is sending signals that you are being passive.
- Find your tone of power.
Here’s how you do that: simply look down at your feet and go, “Mm-hmm.” This sound should be resonating, strong, and firm. When you vocalize it, you need to speak in a slow and steady tone.
- Keep your head straight—don’t tilt it.
That’s what dogs and other pets do when they want to show you they are playful and harmless.
- Maintain eye contact.
In normal conversations, you don’t want to maintain eye contact for longer than seven seconds. During difficult conversations, you should maintain it much more intensely.
- Get rid of physical things standing between you and the person you are communicating with.
Physical obstacles contribute to conversational barriers.
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